How do I book a service? +
Tap any service on the home screen, choose your options, select a time slot, and confirm your booking. You'll receive a confirmation notification.
Do I need to create an account? +
Yes, a free account is required to book services, track your bookings, and manage payments. Sign up in under a minute.
What areas does TYSBE serve? +
TYSBE is currently expanding its service across the country. Open the app and enter your location to see which services are available near you.
Can I cancel or reschedule a booking? +
Yes. Go to Bookings, select the booking, and tap Reschedule or Cancel. Cancellations made 2+ hours before the appointment are free.
How do I track my service provider? +
Once a provider accepts your booking, a real-time tracking map will appear in the booking detail screen.
What if my provider doesn't show up? +
If your provider is more than 15 minutes late without contact, tap "Report an issue" in the booking screen and we'll resolve it immediately.
What payment methods are accepted? +
TYSBE accepts all major debit/credit cards (Visa, Mastercard, Amex) and bank transfers. Cash payments are not supported.
When am I charged? +
Payment is held at booking and only released to the provider once the service is completed and you approve.
How do refunds work? +
Approved refunds are processed within 3-5 business days back to your original payment method.
How do I change my email? +
For security reasons, email changes require identity verification. Contact our support team from the "Contact Support" screen.
How do I delete my account? +
You can request account deletion by using the Delete Account option in the settings page. All personal data will be permanently removed.
